I did not get an answer to my question. Just a copy and pasted template without custom response. I just wanted a yes or no. It’s very disappointing
Rated 1 out of 5
Anonymous Reviewer –
STAY AWAY FROM THEM!I have been trading for years. I used Myfundedfutures for a while now.Their customer services is terrible. Today Tradovate malfunctioned and they I was not able to close open trades and for some, the stop losses failed entirely—trades remained open even after the stops were breached.I reached out to them and they took a while to get back to me. The resolution was they are not taking responsibility for this failure: Here are the messages :Skynyryd is their representative (his English is very poor):_________________________________________Hi Monica,Please share the affected account number, orders ID/s affected, amount of loss caused by the issue and timestamps of trades for follow up. Also share a video recording highlighting the issue.Regards,MyFundedFutures Supportccounts:MFFUEVST129819037/ transactions listed below140771148851140771148902140771149128140771149187MFFUEVST129819039 / transactions below143251403318143251403369143251403599143251403703143251403703MFFUEVST129819040 / transactions below143251963480143251963531143251963761143251963865143251963865MFFUEVST129819041 / transactions below144090321367144090321418144090321648144090321739144090321753I’ve never encountered any other prop firm requesting a video recording for issues like this. Can you explain the purpose of the video recording?Honestly, I’m extremely disappointed with this experience—it reflects poorly on your business practices. I rely on copy trading across all my accounts, so the malfunction affected them equally. From 11:30 AM until the end of the trading day, I couldn’t close my early trades. At one point, I got so frustrated I just walked away. During this time (11:30 AM–2:00 PM), trades couldn’t be closed, and for some, the stop losses failed entirely—trades remained open even after the stops were breached.Above are the accounts and the trades in question. Let me know if you need anything else.Thank you.Monica Profile image for ShaddHi Monica,Thank you for the details. Were you executing the trades directly on Tradovate or was it on a different platform like TradingView?Regards,MyFundedFutures Support.Tradovate. You can’t copy trade in tradingview….Hello Monica,Kindly note that copy trading copies orders, not executions, hence why there could be different fills and P&L between the accounts during periods of volatility.If anything else comes up, let us know!Regards,MyFundedFutures Support_________________________They gave me the run around and wasted my time with no resolution to my case.Stay away
Rated 4 out of 5
Anonymous Reviewer –
Hasta el momento todo muy bien, buena la atención de soporte …
Rated 5 out of 5
Anonymous Reviewer –
pratap helped so much he was a very great help
Rated 5 out of 5
Anonymous Reviewer –
Hanna was great. Efficient and nice to resolve problems
Rated 5 out of 5
Anonymous Reviewer –
This guy named Psalm helped me out, was an absolute life saver took care of my issue really fast and they were nice.
Rated 5 out of 5
Anonymous Reviewer –
Emmanuel, helped me answer questions. Very responsive and I can tell he has the experience to reply right away and not research it.
Rated 5 out of 5
Anonymous Reviewer –
The support is very fast and kindly. I have speak with Psalm
Rated 5 out of 5
Anonymous Reviewer –
As always, the MFF customer service is on point. Michael took time to answer my layered questions to various account items. He was super direct in providing clarification. By far one of the best CS teams to interact with, and not just specific to prop firms but all around top notch!
Rated 5 out of 5
Anonymous Reviewer –
Psalm resolved all my doubts, and also was a very precise, kind and clear person with his answers.thanks Psalm for your good service.
Rated 5 out of 5
Anonymous Reviewer –
Emmanuel has been great in helping me getting my questions answered while using the platform.
Rated 5 out of 5
Anonymous Reviewer –
I m happy to got help very prompt by “Stephanie” . I m so pleased for quick solve my problem .Thanks again MFF team
Rated 5 out of 5
Anonymous Reviewer –
I had a great assistance today from Yasser
Rated 5 out of 5
Anonymous Reviewer –
Stephanie was amazing
Rated 5 out of 5
Anonymous Reviewer –
Quick responses, straight to the point and very respectful. The person who helped me was Kyle.
Rated 5 out of 5
Anonymous Reviewer –
Spoke with Emanuel. He was patient and very informative. I felt even better about my decision to work with funded futures after our conversation.
Rated 5 out of 5
Anonymous Reviewer –
Emmanuel and Hamza were outstanding in assisting me with my issues! They weren’t just helpful but they were quick, and courteous. It is because of their professionalism that I am sure to do more business here. Thank you both greatly.
Rated 5 out of 5
Anonymous Reviewer –
Emmanuel was very helpful and knowledgable about my concern. Thank you for the prompt response.
Rated 5 out of 5
Anonymous Reviewer –
Fabi, Abukar, Miracle, Jerico, absolutely everyone in the MFFU is amazing. I had a KYC issue for the last 3 weeks that the team kept researching in attempts to help resolve it for me (Which they ultimately did). Countless hours spent, frequent updates, absolutely everything. This is by far the best prop firm in my opinion just off support alone. I can only say good things about these people.
Rated 5 out of 5
Anonymous Reviewer –
EN : Thanks to my experience with My funded Futures, I received my payment very quickly. Their service is incredible, with responsive support like Michael. It’s one of the best prop firms due to its professionalism and fast payouts. I commend them for being among the best in the field and encourage you to try their services.FR :Très bonne expérience avec Myfundedfuture, j’ai reçu mon paiement très rapidement en moins de 2h. Leur service est incroyable, avec un support réactif comme Michael. C’est l’une des meilleures propfirms future grâce à son sérieux et à la rapidité de ses paiements. Je les félicite d’être parmi les meilleurs dans le domaine et vous encourage à essayer leurs services.
Rated 5 out of 5
Anonymous Reviewer –
Customer support is quick to respond and swiftly added/activated an account I had just purchased minutes before in my trading platform (VolSys). Miracle solved my request to my fullest satisfaction.
Rated 5 out of 5
Anonymous Reviewer –
They cleared up my doubts quickly and effectively, highly recommended.
Rated 5 out of 5
Anonymous Reviewer –
Customer Support responded a few minutes after asking a question. Psalm was helpful and I look forward to joining the company in the near future. Hopefully they’ll continue to have good customer support in the future.
Rated 5 out of 5
Anonymous Reviewer –
LLevo algunos dias con esta empresa, la atencion y respuesta es muy buena, me gusta.
Rated 5 out of 5
Anonymous Reviewer –
Clear instructions by Yasser anwser also came super quickly
Rated 5 out of 5
Anonymous Reviewer –
Michael was an amazing help in figuring out what dollar amount I needed to make to keep up with the 40% consistency rule
Rated 5 out of 5
Anonymous Reviewer –
Skynyrd gave my full support with platforms/fast and professional response
Rated 5 out of 5
Anonymous Reviewer –
Legit and fast payments . Yasser is great help
Rated 5 out of 5
Anonymous Reviewer –
Without a doubt it is the best futures company, the fastest and safest deposits, I am happy to be with them
Rated 5 out of 5
Anonymous Reviewer –
Skynyrd Is a great person he fixed my issue very quick and he responded immediately i really appreciate his service and his good work.
Rated 5 out of 5
Anonymous Reviewer –
Was getting the run around but Finally got connected with Nathan and he solved all my issues. Grateful for him
Rated 5 out of 5
Anonymous Reviewer –
this firm is for the traders, you’re much more than an eval here. They have a community, A Ceo that hangs out with us in discord. i had an issue today that i thought ” no one would believe me” Nathan walked me through some steps and was able to get the information he needed to see my case” Being a funded trader has not only boosted my confidence
Rated 5 out of 5
Anonymous Reviewer –
Great customer service — helpful and quick — and smooth payment process.Emmanuel was a great support agent.
Rated 5 out of 5
Anonymous Reviewer –
I spoke with Hamza and Miracle and they both were very polite and accommodating. They answered all my questions and keep me in the loop on the status of my support ticket.
Rated 5 out of 5
Anonymous Reviewer –
Great price for beginners. Emmanuel in customer support was very helpful getting started.
Rated 5 out of 5
Anonymous Reviewer –
ADE, my virtual assistant responded very fast and provided impactful & detailed information to question I had. Thank you ADE & myfundedfutures!
Rated 5 out of 5
Anonymous Reviewer –
Iv’e been using MyFundedFutures for several months now and they are by far the best prop firm in the space. I recently spoke with Miracle and she was able to resolve my issue promplty. I would highly recommend MFFU for anyone looking to enter the industry.
Rated 5 out of 5
Anonymous Reviewer –
Great for beginners and their chat support super helpful too!! Shout out to Stephanie and gang for solving my monthly renewal issue.
Rated 5 out of 5
Anonymous Reviewer –
great ! quick response. thank you
Rated 5 out of 5
Anonymous Reviewer –
yasser was vvv patient he helped me with problems i faced with my funded account and it got resolved vv quickly
Rated 5 out of 5
Anonymous Reviewer –
Very nice support . Ade is very efficient and friendly , my question solved promptly. Highly recommended !
Rated 1 out of 5
Anonymous Reviewer –
I took advantage of the opportunity to purchase 25k Milestone accounts during the month of November. I reached out to their Support so that I could understand if there would be a deadline on reseting the account and they assured me that I would be able to be reset it at any time. Either their Support has no idea what they are talking about or they changed their policy to protect their bottom line. I reached out to Support again today when I was unable to reset my accounts (keep in mind November isn’t even over and they have pulled the plug on their 25k accounts) and was given varying answers. Most recently Support told me that it “wasn’t” possible to reset Milestone accounts. Oh really? How interesting. So will I be refunded for the 25k accounts that I purchased and was promised I would be able to reset? Or on the resets that supposedly aren’t possible but were purchased? When you are going to enter into an agreement with a prop firm it is really important that you can feel confident that they will do what they say. Keep their promises. They said they would offer the Milestone accounts for the month of November. They told me I would be able to reset the account. They failed to honor what they said not once but twice.
Rated 5 out of 5
Anonymous Reviewer –
kyle helped me out and my english is not good so i had to ask many times but he kept help me till i got answer, thank you kyle! Nd thank u mffu
Rated 5 out of 5
Anonymous Reviewer –
A+++ fast and great communication
Rated 5 out of 5
Anonymous Reviewer –
My funded futures has a really great customer service. I had an issue with my name in the plate-form and used their chat support. Emmanuel was able to resolve the issue very quickly. So far the trading experience is also going very well.
Rated 5 out of 5
Anonymous Reviewer –
Pretty quick to respond and resolve my issues.
Rated 5 out of 5
Anonymous Reviewer –
Sony was quick and easy to deal with
Rated 5 out of 5
Anonymous Reviewer –
Michael Helped me out immediatly and was so much help didnt even take 5 minutes
Anonymous Reviewer –
Good Staff Support
Anonymous Reviewer –
Skynyrd was fast and answered all my questions
Anonymous Reviewer –
I did not get an answer to my question. Just a copy and pasted template without custom response. I just wanted a yes or no. It’s very disappointing
Anonymous Reviewer –
STAY AWAY FROM THEM!I have been trading for years. I used Myfundedfutures for a while now.Their customer services is terrible. Today Tradovate malfunctioned and they I was not able to close open trades and for some, the stop losses failed entirely—trades remained open even after the stops were breached.I reached out to them and they took a while to get back to me. The resolution was they are not taking responsibility for this failure: Here are the messages :Skynyryd is their representative (his English is very poor):_________________________________________Hi Monica,Please share the affected account number, orders ID/s affected, amount of loss caused by the issue and timestamps of trades for follow up. Also share a video recording highlighting the issue.Regards,MyFundedFutures Supportccounts:MFFUEVST129819037/ transactions listed below140771148851140771148902140771149128140771149187MFFUEVST129819039 / transactions below143251403318143251403369143251403599143251403703143251403703MFFUEVST129819040 / transactions below143251963480143251963531143251963761143251963865143251963865MFFUEVST129819041 / transactions below144090321367144090321418144090321648144090321739144090321753I’ve never encountered any other prop firm requesting a video recording for issues like this. Can you explain the purpose of the video recording?Honestly, I’m extremely disappointed with this experience—it reflects poorly on your business practices. I rely on copy trading across all my accounts, so the malfunction affected them equally. From 11:30 AM until the end of the trading day, I couldn’t close my early trades. At one point, I got so frustrated I just walked away. During this time (11:30 AM–2:00 PM), trades couldn’t be closed, and for some, the stop losses failed entirely—trades remained open even after the stops were breached.Above are the accounts and the trades in question. Let me know if you need anything else.Thank you.Monica Profile image for ShaddHi Monica,Thank you for the details. Were you executing the trades directly on Tradovate or was it on a different platform like TradingView?Regards,MyFundedFutures Support.Tradovate. You can’t copy trade in tradingview….Hello Monica,Kindly note that copy trading copies orders, not executions, hence why there could be different fills and P&L between the accounts during periods of volatility.If anything else comes up, let us know!Regards,MyFundedFutures Support_________________________They gave me the run around and wasted my time with no resolution to my case.Stay away
Anonymous Reviewer –
Hasta el momento todo muy bien, buena la atención de soporte …
Anonymous Reviewer –
pratap helped so much he was a very great help
Anonymous Reviewer –
Hanna was great. Efficient and nice to resolve problems
Anonymous Reviewer –
This guy named Psalm helped me out, was an absolute life saver took care of my issue really fast and they were nice.
Anonymous Reviewer –
Emmanuel, helped me answer questions. Very responsive and I can tell he has the experience to reply right away and not research it.
Anonymous Reviewer –
The support is very fast and kindly. I have speak with Psalm
Anonymous Reviewer –
As always, the MFF customer service is on point. Michael took time to answer my layered questions to various account items. He was super direct in providing clarification. By far one of the best CS teams to interact with, and not just specific to prop firms but all around top notch!
Anonymous Reviewer –
Psalm resolved all my doubts, and also was a very precise, kind and clear person with his answers.thanks Psalm for your good service.
Anonymous Reviewer –
Emmanuel has been great in helping me getting my questions answered while using the platform.
Anonymous Reviewer –
I m happy to got help very prompt by “Stephanie” . I m so pleased for quick solve my problem .Thanks again MFF team
Anonymous Reviewer –
I had a great assistance today from Yasser
Anonymous Reviewer –
Stephanie was amazing
Anonymous Reviewer –
Quick responses, straight to the point and very respectful. The person who helped me was Kyle.
Anonymous Reviewer –
Spoke with Emanuel. He was patient and very informative. I felt even better about my decision to work with funded futures after our conversation.
Anonymous Reviewer –
Emmanuel and Hamza were outstanding in assisting me with my issues! They weren’t just helpful but they were quick, and courteous. It is because of their professionalism that I am sure to do more business here. Thank you both greatly.
Anonymous Reviewer –
Emmanuel was very helpful and knowledgable about my concern. Thank you for the prompt response.
Anonymous Reviewer –
Fabi, Abukar, Miracle, Jerico, absolutely everyone in the MFFU is amazing. I had a KYC issue for the last 3 weeks that the team kept researching in attempts to help resolve it for me (Which they ultimately did). Countless hours spent, frequent updates, absolutely everything. This is by far the best prop firm in my opinion just off support alone. I can only say good things about these people.
Anonymous Reviewer –
EN : Thanks to my experience with My funded Futures, I received my payment very quickly. Their service is incredible, with responsive support like Michael. It’s one of the best prop firms due to its professionalism and fast payouts. I commend them for being among the best in the field and encourage you to try their services.FR :Très bonne expérience avec Myfundedfuture, j’ai reçu mon paiement très rapidement en moins de 2h. Leur service est incroyable, avec un support réactif comme Michael. C’est l’une des meilleures propfirms future grâce à son sérieux et à la rapidité de ses paiements. Je les félicite d’être parmi les meilleurs dans le domaine et vous encourage à essayer leurs services.
Anonymous Reviewer –
Customer support is quick to respond and swiftly added/activated an account I had just purchased minutes before in my trading platform (VolSys). Miracle solved my request to my fullest satisfaction.
Anonymous Reviewer –
They cleared up my doubts quickly and effectively, highly recommended.
Anonymous Reviewer –
Customer Support responded a few minutes after asking a question. Psalm was helpful and I look forward to joining the company in the near future. Hopefully they’ll continue to have good customer support in the future.
Anonymous Reviewer –
LLevo algunos dias con esta empresa, la atencion y respuesta es muy buena, me gusta.
Anonymous Reviewer –
Clear instructions by Yasser anwser also came super quickly
Anonymous Reviewer –
Michael was an amazing help in figuring out what dollar amount I needed to make to keep up with the 40% consistency rule
Anonymous Reviewer –
Skynyrd gave my full support with platforms/fast and professional response
Anonymous Reviewer –
Legit and fast payments . Yasser is great help
Anonymous Reviewer –
Without a doubt it is the best futures company, the fastest and safest deposits, I am happy to be with them
Anonymous Reviewer –
Skynyrd Is a great person he fixed my issue very quick and he responded immediately i really appreciate his service and his good work.
Anonymous Reviewer –
Was getting the run around but Finally got connected with Nathan and he solved all my issues. Grateful for him
Anonymous Reviewer –
this firm is for the traders, you’re much more than an eval here. They have a community, A Ceo that hangs out with us in discord. i had an issue today that i thought ” no one would believe me” Nathan walked me through some steps and was able to get the information he needed to see my case” Being a funded trader has not only boosted my confidence
Anonymous Reviewer –
Great customer service — helpful and quick — and smooth payment process.Emmanuel was a great support agent.
Anonymous Reviewer –
I spoke with Hamza and Miracle and they both were very polite and accommodating. They answered all my questions and keep me in the loop on the status of my support ticket.
Anonymous Reviewer –
Great price for beginners. Emmanuel in customer support was very helpful getting started.
Anonymous Reviewer –
ADE, my virtual assistant responded very fast and provided impactful & detailed information to question I had. Thank you ADE & myfundedfutures!
Anonymous Reviewer –
Iv’e been using MyFundedFutures for several months now and they are by far the best prop firm in the space. I recently spoke with Miracle and she was able to resolve my issue promplty. I would highly recommend MFFU for anyone looking to enter the industry.
Anonymous Reviewer –
Great for beginners and their chat support super helpful too!! Shout out to Stephanie and gang for solving my monthly renewal issue.
Anonymous Reviewer –
great ! quick response. thank you
Anonymous Reviewer –
yasser was vvv patient he helped me with problems i faced with my funded account and it got resolved vv quickly
Anonymous Reviewer –
Very nice support . Ade is very efficient and friendly , my question solved promptly. Highly recommended !
Anonymous Reviewer –
I took advantage of the opportunity to purchase 25k Milestone accounts during the month of November. I reached out to their Support so that I could understand if there would be a deadline on reseting the account and they assured me that I would be able to be reset it at any time. Either their Support has no idea what they are talking about or they changed their policy to protect their bottom line. I reached out to Support again today when I was unable to reset my accounts (keep in mind November isn’t even over and they have pulled the plug on their 25k accounts) and was given varying answers. Most recently Support told me that it “wasn’t” possible to reset Milestone accounts. Oh really? How interesting. So will I be refunded for the 25k accounts that I purchased and was promised I would be able to reset? Or on the resets that supposedly aren’t possible but were purchased? When you are going to enter into an agreement with a prop firm it is really important that you can feel confident that they will do what they say. Keep their promises. They said they would offer the Milestone accounts for the month of November. They told me I would be able to reset the account. They failed to honor what they said not once but twice.
Anonymous Reviewer –
kyle helped me out and my english is not good so i had to ask many times but he kept help me till i got answer, thank you kyle! Nd thank u mffu
Anonymous Reviewer –
A+++ fast and great communication
Anonymous Reviewer –
My funded futures has a really great customer service. I had an issue with my name in the plate-form and used their chat support. Emmanuel was able to resolve the issue very quickly. So far the trading experience is also going very well.
Anonymous Reviewer –
Pretty quick to respond and resolve my issues.
Anonymous Reviewer –
Sony was quick and easy to deal with
Anonymous Reviewer –
Michael Helped me out immediatly and was so much help didnt even take 5 minutes