Worst customer service ever. It’s like you are talking to AI, didn’t read my query 3 times, eventually asking me how they can help which was completely clear from my query (&that’s their job). Then, finally promising me a refund, and then due to not reading what I said 3 times, revoked the offer after getting my hopes up.Yea, I made an honest mistake, resetting my account instead of opening a new one, 3 days before billing cycle end, and made a few low risk trades (account was roughly break even). I couldn’t afford to throw this money away yet they wouldn’t just give the benefit of the doubt and help me outSuper super unhelpful
Rated 5 out of 5
Anonymous Reviewer –
Caramel did a W job.If Caramel takes your ticket they will get the job done pronto
Rated 5 out of 5
Anonymous Reviewer –
Very good! I’m happy
Rated 5 out of 5
Anonymous Reviewer –
Excellent customer service and response time
Rated 5 out of 5
Anonymous Reviewer –
Nice experience
Rated 5 out of 5
Anonymous Reviewer –
such an amazing support team at MFF. Had some questions regarding funded accounts and also experienced some issues with my credit card purchases, and everything was solved within minutes. Amazing support team, thanks Michael for the great help
Rated 5 out of 5
Anonymous Reviewer –
EMMANUEL HELPED ME THIS TIME, I CONTINUE TO HAVE A+ EXPERIENCES WITH THIS STAFF ( IVE WORKED WITH MULTIPLE REPS HERE ) I RECEIVED MY FIRST PAYOUT IN LITERALLY TWO HOURS, HAD A MISUNDERSTANDING ABOUT WITHDRAWALS/ BUFFER ZONE AND THE COMPANY WENT ABOVE AND BEYOND AND EVEN GAVE ME THE BENEFIT OF THE DOUBT — THIS GROUP CARES ABOUT CLIENTS, RESPONDS QUICKLY AND IS THOROUGH
Rated 5 out of 5
Anonymous Reviewer –
The Customer Support is probably the best I’ve ever seen in the trading space and I don’t take it for granted! MFFU want to see their traders win and that’s really encouraging for this already difficult industry! Thank you for your help Emmanuel!
Rated 5 out of 5
Anonymous Reviewer –
Had a problem with delayed data. Contacted customer service at midnight and had a response within 5 minutes stating they fixed this issue, and what do I know the issue is fixed. Very pleased.
Rated 5 out of 5
Anonymous Reviewer –
I didn’t think my problem would be solved today and it did get solved>
Rated 5 out of 5
Anonymous Reviewer –
I had a simple issues of switching some personal information and Caramel was very quick and helpful. Nothing major to do or worry about on my end he handled it all for me very well!
Rated 5 out of 5
Anonymous Reviewer –
very quick answered every question! Give raise.
Rated 5 out of 5
Anonymous Reviewer –
So far, everything’s good. Fast response from Skynyrd solving my issue regarding market data.
Rated 5 out of 5
Anonymous Reviewer –
Kyle was quick to respond and helpful
Rated 5 out of 5
Anonymous Reviewer –
A special thanks to Emmanuel for the fast, precise, and professional support. I truly appreciate.
Rated 5 out of 5
Anonymous Reviewer –
Had an issues with Market data. Contacted MFF through chat and Davi resolved my issue pretty quick. Thank you!
Rated 5 out of 5
Anonymous Reviewer –
Frank was great! Very helpful and professional!
Rated 5 out of 5
Anonymous Reviewer –
The help service from MFF is great! Davi from MFF helped me alot with some issues.
Rated 5 out of 5
Anonymous Reviewer –
Emmanuel was very responsive and knowledgeable
Rated 5 out of 5
Anonymous Reviewer –
destaco su rapida atencion en soporte y la paciecia y rapidez de Ike, q me estubo dando soporte hoy en especial a prepara los datos en mi primera sim financiada…
Rated 5 out of 5
Anonymous Reviewer –
Pslam was very quickly able to identify the problem and was very nice!
Rated 5 out of 5
Anonymous Reviewer –
Ike from the support team helped me. All went smooth.
Rated 5 out of 5
Anonymous Reviewer –
Issue was resolved with a response in proper times and proper ways. Is going to be my first payout in this website so I will know how it works. I feel is going to be ok.
Rated 5 out of 5
Anonymous Reviewer –
answered all my questions, super helpful thanks Pslams!!
Rated 5 out of 5
Anonymous Reviewer –
Psalm was extremely friendly and was the perfect help for my problems/questions. Thanks again!
Rated 5 out of 5
Anonymous Reviewer –
Michael was incredibly helpful and provided excellent support for all my questions. Highly recommend!
Rated 5 out of 5
Anonymous Reviewer –
Thank you very much for helping me, the support is very, very excellent
Rated 5 out of 5
Anonymous Reviewer –
Fast support forever love MFFU best prop firmi have problem with KYC fail, they fast respond and fixed it.
Rated 5 out of 5
Anonymous Reviewer –
I’ve had a great experience with MyFundedFutures so far. The processes are transparent, the conditions are fair, and everything runs smoothly. I especially want to highlight the support team, which is quick and reliable.A big thank you to Ike, who helped me with my questions in a competent and friendly manner. The fast and direct communication was really appreciated, and it made me feel well taken care of.
Rated 5 out of 5
Anonymous Reviewer –
A great support team ready to help and quickly resolve any concerns, especially thanks to Ike
Rated 5 out of 5
Anonymous Reviewer –
I conacted their support for a simple question and they answered quick and simple – i was answered by a guy called “Ike” great job!
Rated 5 out of 5
Anonymous Reviewer –
Support improved a LOT, i had a few questions and just talked with Yasser 5 minutes and solved all my doubts. I leave this review genuinely because it surprised me the improvement in support.
Rated 5 out of 5
Anonymous Reviewer –
Excelente servicio y muy rápido en responder los mensajes al cliente de verdad que son muy buenos 🤜🏼🤛🏼
Rated 5 out of 5
Anonymous Reviewer –
The support was verry helpful for me and quick react. Thank you verry mush especialy Skynyrd
Rated 5 out of 5
Anonymous Reviewer –
Ike, from your support team, answered my question so fast
Rated 5 out of 5
Anonymous Reviewer –
Very good service
Rated 1 out of 5
Anonymous Reviewer –
I tried to purchase one evalution account with 2 different cards but the system has a glitch and didn’t show the page loaded properly to me finish the payment. So I ended up chosing another prop firm.
Rated 5 out of 5
Anonymous Reviewer –
Sony was very helpful with setting me up with Ninjatrader on android
Rated 5 out of 5
Anonymous Reviewer –
Kyle was such a great help! I love you customer service reps 🫶🏿
Rated 5 out of 5
Anonymous Reviewer –
Just asked a simple question to Ai which transferred me to an agent named Kyle who was very helpful in clear a misunderstanding.
Rated 5 out of 5
Anonymous Reviewer –
I had an issue with real time data, I contacted the support and Shadd with patience and kindness helped me. Fixed the problem and now I’m finally able to trade with real time data. Nothing to add to this perfect customer service
Rated 5 out of 5
Anonymous Reviewer –
the bestttttttttttttttttttttttttttttttttttttttttt
Rated 5 out of 5
Anonymous Reviewer –
I am very pleased with the refund process. EMMANUEL and HANNAH were able to resolve my issue in a timely fashion.
Rated 5 out of 5
Anonymous Reviewer –
Really fast and effective customer service. It took them less than 4 minutes to have all the answers I was looking for!
Rated 5 out of 5
Anonymous Reviewer –
I asked for additional information and I got the answer very quickly (5 minutes) and very clear. I thank Ike for his kindness and professionalism
Rated 5 out of 5
Anonymous Reviewer –
I had a little problem with one of my old evaluation renewal and fortunately the support guys Emmanuel and Michael solved it fast and easy. Thanks guys
Rated 5 out of 5
Anonymous Reviewer –
Fast repliesADE did a good job, helping me out fast
Rated 5 out of 5
Anonymous Reviewer –
Highly recommend! Easy account dashboard to navigate. Excellent customer service! Frank (Agent in the live chat) was able to assist and resolve a billing question I had regarding card payment in less than two minutes! Also, very nice trading journal to track trading stats and daily account progress!
Rated 5 out of 5
Anonymous Reviewer –
I wanted to thank Nathan from the bottom of my heart, he took care of me and solved my problems in an amazing wayThank you very much, you are the best company in the world!
Anonymous Reviewer –
Worst customer service ever. It’s like you are talking to AI, didn’t read my query 3 times, eventually asking me how they can help which was completely clear from my query (&that’s their job). Then, finally promising me a refund, and then due to not reading what I said 3 times, revoked the offer after getting my hopes up.Yea, I made an honest mistake, resetting my account instead of opening a new one, 3 days before billing cycle end, and made a few low risk trades (account was roughly break even). I couldn’t afford to throw this money away yet they wouldn’t just give the benefit of the doubt and help me outSuper super unhelpful
Anonymous Reviewer –
Caramel did a W job.If Caramel takes your ticket they will get the job done pronto
Anonymous Reviewer –
Very good! I’m happy
Anonymous Reviewer –
Excellent customer service and response time
Anonymous Reviewer –
Nice experience
Anonymous Reviewer –
such an amazing support team at MFF. Had some questions regarding funded accounts and also experienced some issues with my credit card purchases, and everything was solved within minutes. Amazing support team, thanks Michael for the great help
Anonymous Reviewer –
EMMANUEL HELPED ME THIS TIME, I CONTINUE TO HAVE A+ EXPERIENCES WITH THIS STAFF ( IVE WORKED WITH MULTIPLE REPS HERE ) I RECEIVED MY FIRST PAYOUT IN LITERALLY TWO HOURS, HAD A MISUNDERSTANDING ABOUT WITHDRAWALS/ BUFFER ZONE AND THE COMPANY WENT ABOVE AND BEYOND AND EVEN GAVE ME THE BENEFIT OF THE DOUBT — THIS GROUP CARES ABOUT CLIENTS, RESPONDS QUICKLY AND IS THOROUGH
Anonymous Reviewer –
The Customer Support is probably the best I’ve ever seen in the trading space and I don’t take it for granted! MFFU want to see their traders win and that’s really encouraging for this already difficult industry! Thank you for your help Emmanuel!
Anonymous Reviewer –
Had a problem with delayed data. Contacted customer service at midnight and had a response within 5 minutes stating they fixed this issue, and what do I know the issue is fixed. Very pleased.
Anonymous Reviewer –
I didn’t think my problem would be solved today and it did get solved>
Anonymous Reviewer –
I had a simple issues of switching some personal information and Caramel was very quick and helpful. Nothing major to do or worry about on my end he handled it all for me very well!
Anonymous Reviewer –
very quick answered every question! Give raise.
Anonymous Reviewer –
So far, everything’s good. Fast response from Skynyrd solving my issue regarding market data.
Anonymous Reviewer –
Kyle was quick to respond and helpful
Anonymous Reviewer –
A special thanks to Emmanuel for the fast, precise, and professional support. I truly appreciate.
Anonymous Reviewer –
Had an issues with Market data. Contacted MFF through chat and Davi resolved my issue pretty quick. Thank you!
Anonymous Reviewer –
Frank was great! Very helpful and professional!
Anonymous Reviewer –
The help service from MFF is great! Davi from MFF helped me alot with some issues.
Anonymous Reviewer –
Emmanuel was very responsive and knowledgeable
Anonymous Reviewer –
destaco su rapida atencion en soporte y la paciecia y rapidez de Ike, q me estubo dando soporte hoy en especial a prepara los datos en mi primera sim financiada…
Anonymous Reviewer –
Pslam was very quickly able to identify the problem and was very nice!
Anonymous Reviewer –
Ike from the support team helped me. All went smooth.
Anonymous Reviewer –
Issue was resolved with a response in proper times and proper ways. Is going to be my first payout in this website so I will know how it works. I feel is going to be ok.
Anonymous Reviewer –
answered all my questions, super helpful thanks Pslams!!
Anonymous Reviewer –
Psalm was extremely friendly and was the perfect help for my problems/questions. Thanks again!
Anonymous Reviewer –
Michael was incredibly helpful and provided excellent support for all my questions. Highly recommend!
Anonymous Reviewer –
Thank you very much for helping me, the support is very, very excellent
Anonymous Reviewer –
Fast support forever love MFFU best prop firmi have problem with KYC fail, they fast respond and fixed it.
Anonymous Reviewer –
I’ve had a great experience with MyFundedFutures so far. The processes are transparent, the conditions are fair, and everything runs smoothly. I especially want to highlight the support team, which is quick and reliable.A big thank you to Ike, who helped me with my questions in a competent and friendly manner. The fast and direct communication was really appreciated, and it made me feel well taken care of.
Anonymous Reviewer –
A great support team ready to help and quickly resolve any concerns, especially thanks to Ike
Anonymous Reviewer –
I conacted their support for a simple question and they answered quick and simple – i was answered by a guy called “Ike” great job!
Anonymous Reviewer –
Support improved a LOT, i had a few questions and just talked with Yasser 5 minutes and solved all my doubts. I leave this review genuinely because it surprised me the improvement in support.
Anonymous Reviewer –
Excelente servicio y muy rápido en responder los mensajes al cliente de verdad que son muy buenos 🤜🏼🤛🏼
Anonymous Reviewer –
The support was verry helpful for me and quick react. Thank you verry mush especialy Skynyrd
Anonymous Reviewer –
Ike, from your support team, answered my question so fast
Anonymous Reviewer –
Very good service
Anonymous Reviewer –
I tried to purchase one evalution account with 2 different cards but the system has a glitch and didn’t show the page loaded properly to me finish the payment. So I ended up chosing another prop firm.
Anonymous Reviewer –
Sony was very helpful with setting me up with Ninjatrader on android
Anonymous Reviewer –
Kyle was such a great help! I love you customer service reps 🫶🏿
Anonymous Reviewer –
Just asked a simple question to Ai which transferred me to an agent named Kyle who was very helpful in clear a misunderstanding.
Anonymous Reviewer –
I had an issue with real time data, I contacted the support and Shadd with patience and kindness helped me. Fixed the problem and now I’m finally able to trade with real time data. Nothing to add to this perfect customer service
Anonymous Reviewer –
the bestttttttttttttttttttttttttttttttttttttttttt
Anonymous Reviewer –
I am very pleased with the refund process. EMMANUEL and HANNAH were able to resolve my issue in a timely fashion.
Anonymous Reviewer –
Really fast and effective customer service. It took them less than 4 minutes to have all the answers I was looking for!
Anonymous Reviewer –
I asked for additional information and I got the answer very quickly (5 minutes) and very clear. I thank Ike for his kindness and professionalism
Anonymous Reviewer –
I had a little problem with one of my old evaluation renewal and fortunately the support guys Emmanuel and Michael solved it fast and easy. Thanks guys
Anonymous Reviewer –
Fast repliesADE did a good job, helping me out fast
Anonymous Reviewer –
Highly recommend! Easy account dashboard to navigate. Excellent customer service! Frank (Agent in the live chat) was able to assist and resolve a billing question I had regarding card payment in less than two minutes! Also, very nice trading journal to track trading stats and daily account progress!
Anonymous Reviewer –
I wanted to thank Nathan from the bottom of my heart, he took care of me and solved my problems in an amazing wayThank you very much, you are the best company in the world!
Anonymous Reviewer –
Ike solved my problem very fast. super service