got a response from the help support for a question in less than 2 minutes.
Rated 5 out of 5
Anonymous Reviewer –
I had issues with choosing the wrong prop account and Jerico! was Able to help we out very greatful.
Rated 5 out of 5
Anonymous Reviewer –
Hannah helped me today and im greatfull for her thanks hannah.🫶
Rated 5 out of 5
Anonymous Reviewer –
they respond very quick and solve ur problems.
Rated 5 out of 5
Anonymous Reviewer –
A very solid reputable company with excellent pricing, no nonsense, clear rules for evaluation and fast customer service via chat. ADE was very quick in getting back to chat and answered all questions thoroughly and politely. Have used this company now for 5 months and have never had any issues with the platform or the few times I’ve asked for assistance.
Rated 5 out of 5
Anonymous Reviewer –
Ike did great job solved my issue smoothly
Rated 5 out of 5
Anonymous Reviewer –
I reached out to learn more about the rules and didn’t expect an answer until Monday since it was the weekend. My customer service rep Frank reached out to me within an hour late on a Friday night. Cleared up my misunderstanding on how much my accounts should have and explained how payments for an account stops after passing the evaluation. He also explained how many sim funded accounts were tradeable at the same time.
Rated 3 out of 5
Anonymous Reviewer –
Edit: 2/25/2025 – A few weeks or so after this incident, the Operations Manager, Fabio, contacted me, apologized, and compensated me for their mistake. That’s all I can ask. Updated from 1 star.——I will bullet point summarize this because I know your time is valuable. No on likes to read blocks of text and I want you to read this. Key Points:- I’m not new to trading or prop firms and did my research and read their website thoroughly.- I trade micro BTC contracts- Their page (currently) says that you can trade 3 mini or 30 micro contracts on the Starter plan. (no exception)- NO WHERE on their entire website (for the time being) does it specify a difference for BTC contracts.- SURPRISE! BTC contracts are special and don’t apply to this rule so you can only trade 3 mini contracts.- Emmanuel (Customer Support) confirmed that this info IS NOT specified on their website. (I have the chat)- I asked for some form of compensation because their website does not specify any of this.- My ticket was then escalated, and my account was breached (in profit) and my money refunded by the Manger, Hannah.- The reason given was I violated their “guidelines for respectful communication” because I told them (and I quote) “This is a one star review” (can’t make this stuff up).*** This is incompetence at best. Magnified by failure to admit their mistake and do the right thing. What else did they “forget” to put on their website? ***
Rated 5 out of 5
Anonymous Reviewer –
Servicio de atencion al cliente muy agil, oportuno y profesional. Resolvió mis dudas y necesidades tecnicas en minutos.Muchas gracias Myfundedfutures.
Rated 5 out of 5
Anonymous Reviewer –
It was fast , easy,clear and really helpful . I was trying to connect my account to Tradovate and it was really easy with the instructions they gave me.Thanks again
Rated 5 out of 5
Anonymous Reviewer –
Thanks to Skynyrd, for the quick response time and settling my issues that I had with my purchase. Straight forward and made it as easy it could be
Rated 5 out of 5
Anonymous Reviewer –
Ho avuto un problema di connessione con tradingview ma contattando il supporto Frank ha risolto in giornata il problema anche nel weekend.
Rated 5 out of 5
Anonymous Reviewer –
Psalm was very helpful and helped me solve my problem quickly. Thank you.
Rated 1 out of 5
Anonymous Reviewer –
This company is fraudulent. Once you run into a single issue and bring it up to them they will blackball you and prevent you from getting payouts but continue to allow you to pay for accounts giving you the illusion that they are supporting you. I’ve encountered this insight after a long conversation with a former employee.
Rated 5 out of 5
Anonymous Reviewer –
Caramel had a very quick response time, and was very helpful in stating exactly what I needed in order for my refund to get processed, and also in stating how long the refund would take before it got back into my hands.
Rated 5 out of 5
Anonymous Reviewer –
The best in the support team, that i have met yet. (Emmanuel)
Rated 5 out of 5
Anonymous Reviewer –
Skynyrd did a great job helping out, was quick and effective
Rated 5 out of 5
Anonymous Reviewer –
Jerico was great . Very helpful
Rated 5 out of 5
Anonymous Reviewer –
Truly help me with all my doubts that I had and did not just put a copy paste of the help section without answering the question.
Rated 5 out of 5
Anonymous Reviewer –
They helped me a lot with my application, I am very grateful for that. Thanks to Salmo and Enmanuel for their collaboration!!
Rated 5 out of 5
Anonymous Reviewer –
Psalm got right to the problem and fixed my issue in minutes. Even though we were cut off she fixed my issue and then emailed me to follow up. Excellent work.
Rated 5 out of 5
Anonymous Reviewer –
purchased an account and didn’t receive credentials n whatnot so contacted support and got it sorted easily with Psalm, spoke a bit about trading as well. great guy, great at his job too!
Rated 5 out of 5
Anonymous Reviewer –
Thank you for processing my refundEmmanuel and Psalm helped me with my request.
Rated 5 out of 5
Anonymous Reviewer –
Ade responded faster than I expected, and my issue was resolved immediately. Thanks for doing such a great job!
Rated 5 out of 5
Anonymous Reviewer –
Frank did a fantastic job trouble shooting my issue and getting me sent on my way and back to the charts!
Rated 5 out of 5
Anonymous Reviewer –
Really quick, very easy and straight to the point. Service was much appreciated.
Rated 5 out of 5
Anonymous Reviewer –
Response time for quickly needed questions was pretty good, Ike definitely deserves a promotion for the speedy and clear answers to my questions.
Rated 5 out of 5
Anonymous Reviewer –
Ottima e celere risposta del supporto MFFShadd ed Emmanuel membri MFF staffDopo che ho acquistato una challenge con la piattaforma sbagliata mi hanno immediatamente chiuso e rimborsato.Ottima esperienza
Rated 5 out of 5
Anonymous Reviewer –
It always a pleasure receiving help from Emmanuel, The issue was resolved within the hour after reaching out to support. I decided to reset my account, I was having logging it. Emmanuel was truly helpful and his response time was quick
Rated 5 out of 5
Anonymous Reviewer –
Fast, efficient and dedicated care in the hands of Michael
Rated 5 out of 5
Anonymous Reviewer –
Nathan helped me out very quickly.Great Customer service
Rated 5 out of 5
Anonymous Reviewer –
@Hannah, gracias por tu increÃble ayuda. MFFU tiene un servicio al cliente excepcional; incluso en fin de semana, resolvieron mi problema cuando nadie más estaba disponible. ¡Realmente lo aprecio!
Rated 5 out of 5
Anonymous Reviewer –
amazing help from Ade!
Rated 5 out of 5
Anonymous Reviewer –
Great response time from customer service. Ike helped me in getting reconnected back to trading swiftly.
Rated 5 out of 5
Anonymous Reviewer –
I was having issues verifing my account and they helped me with 10 minutes. super quick and effective!
Rated 5 out of 5
Anonymous Reviewer –
la atencion de soporte es muy rapida y sincera en menos de 30 minutos logre solucionar mi problema
Rated 5 out of 5
Anonymous Reviewer –
Best firm.Fast & compassionate support!Stephanie helped me solve my problem in minutes..Can highly recommend for anyone looking for a beginner- & scaling friendly prop firm. 10/10
Rated 5 out of 5
Anonymous Reviewer –
Had a fast customer support Yasser, guided me through the process
Rated 5 out of 5
Anonymous Reviewer –
Amazing response
Rated 5 out of 5
Anonymous Reviewer –
So far so good. Pay out is very very quick and support(pratap) was amazing as well
Rated 5 out of 5
Anonymous Reviewer –
So damn legit, these guys go an extra step to make sure your problems are settled.. I got my issue solved during a weekend when everyones on a break, love the customer support MFFU is offering.. @Frank, i legit appreciate the help you given me..Thank you
Rated 5 out of 5
Anonymous Reviewer –
Helpful support yet again from Ike!
Rated 5 out of 5
Anonymous Reviewer –
Davi and Hannah assisted me with getting my account squared away so I could purchase more evaluations. They were extremely helpful and polite as well. MyFundedFutures has the best customer service by far. I’ve said this for months and I will continue to say this because i have never had a bad experience!
Rated 5 out of 5
Anonymous Reviewer –
Skynyrd helped me through something that I thought would be the end the customer service is impeccable.
Rated 5 out of 5
Anonymous Reviewer –
Skynyrd Was very patient and descriptive with me as I had many questions about the different payout rules for different account levels. I was afraid that I was being a pest, but Skynyrd never made me feel like I was annoying them like some of the support agents I have dealt with in the past. Please give Skynyrd a raise! Truly went above and beyond to ease my mind.
Rated 5 out of 5
Anonymous Reviewer –
Skynyrd was really helpful with assisting me today. Clarification was provided and now I am ready to continue trading with better understanding of the rules and practices. Thank you!
Rated 5 out of 5
Anonymous Reviewer –
Have had experiences with both Hannah and Psalm and they were quick and helped with issues I was having. Overall good customer service and rules regarding accounts
Rated 5 out of 5
Anonymous Reviewer –
I love this company, they have a great dashboard and a wonderfull customer service, Shadd was very kind and professional when I need help this time
Rated 5 out of 5
Anonymous Reviewer –
Emmanuel was able to correct my issue in a timely manner and was very efficient in responding!
Rated 5 out of 5
Anonymous Reviewer –
The support really helpful and fast response. They answe my question right in the bullet. Thanks to Ike for helping me.
Anonymous Reviewer –
got a response from the help support for a question in less than 2 minutes.
Anonymous Reviewer –
I had issues with choosing the wrong prop account and Jerico! was Able to help we out very greatful.
Anonymous Reviewer –
Hannah helped me today and im greatfull for her thanks hannah.🫶
Anonymous Reviewer –
they respond very quick and solve ur problems.
Anonymous Reviewer –
A very solid reputable company with excellent pricing, no nonsense, clear rules for evaluation and fast customer service via chat. ADE was very quick in getting back to chat and answered all questions thoroughly and politely. Have used this company now for 5 months and have never had any issues with the platform or the few times I’ve asked for assistance.
Anonymous Reviewer –
Ike did great job solved my issue smoothly
Anonymous Reviewer –
I reached out to learn more about the rules and didn’t expect an answer until Monday since it was the weekend. My customer service rep Frank reached out to me within an hour late on a Friday night. Cleared up my misunderstanding on how much my accounts should have and explained how payments for an account stops after passing the evaluation. He also explained how many sim funded accounts were tradeable at the same time.
Anonymous Reviewer –
Edit: 2/25/2025 – A few weeks or so after this incident, the Operations Manager, Fabio, contacted me, apologized, and compensated me for their mistake. That’s all I can ask. Updated from 1 star.——I will bullet point summarize this because I know your time is valuable. No on likes to read blocks of text and I want you to read this. Key Points:- I’m not new to trading or prop firms and did my research and read their website thoroughly.- I trade micro BTC contracts- Their page (currently) says that you can trade 3 mini or 30 micro contracts on the Starter plan. (no exception)- NO WHERE on their entire website (for the time being) does it specify a difference for BTC contracts.- SURPRISE! BTC contracts are special and don’t apply to this rule so you can only trade 3 mini contracts.- Emmanuel (Customer Support) confirmed that this info IS NOT specified on their website. (I have the chat)- I asked for some form of compensation because their website does not specify any of this.- My ticket was then escalated, and my account was breached (in profit) and my money refunded by the Manger, Hannah.- The reason given was I violated their “guidelines for respectful communication” because I told them (and I quote) “This is a one star review” (can’t make this stuff up).*** This is incompetence at best. Magnified by failure to admit their mistake and do the right thing. What else did they “forget” to put on their website? ***
Anonymous Reviewer –
Servicio de atencion al cliente muy agil, oportuno y profesional. Resolvió mis dudas y necesidades tecnicas en minutos.Muchas gracias Myfundedfutures.
Anonymous Reviewer –
It was fast , easy,clear and really helpful . I was trying to connect my account to Tradovate and it was really easy with the instructions they gave me.Thanks again
Anonymous Reviewer –
Thanks to Skynyrd, for the quick response time and settling my issues that I had with my purchase. Straight forward and made it as easy it could be
Anonymous Reviewer –
Ho avuto un problema di connessione con tradingview ma contattando il supporto Frank ha risolto in giornata il problema anche nel weekend.
Anonymous Reviewer –
Psalm was very helpful and helped me solve my problem quickly. Thank you.
Anonymous Reviewer –
This company is fraudulent. Once you run into a single issue and bring it up to them they will blackball you and prevent you from getting payouts but continue to allow you to pay for accounts giving you the illusion that they are supporting you. I’ve encountered this insight after a long conversation with a former employee.
Anonymous Reviewer –
Caramel had a very quick response time, and was very helpful in stating exactly what I needed in order for my refund to get processed, and also in stating how long the refund would take before it got back into my hands.
Anonymous Reviewer –
The best in the support team, that i have met yet. (Emmanuel)
Anonymous Reviewer –
Skynyrd did a great job helping out, was quick and effective
Anonymous Reviewer –
Jerico was great . Very helpful
Anonymous Reviewer –
Truly help me with all my doubts that I had and did not just put a copy paste of the help section without answering the question.
Anonymous Reviewer –
They helped me a lot with my application, I am very grateful for that. Thanks to Salmo and Enmanuel for their collaboration!!
Anonymous Reviewer –
Psalm got right to the problem and fixed my issue in minutes. Even though we were cut off she fixed my issue and then emailed me to follow up. Excellent work.
Anonymous Reviewer –
purchased an account and didn’t receive credentials n whatnot so contacted support and got it sorted easily with Psalm, spoke a bit about trading as well. great guy, great at his job too!
Anonymous Reviewer –
Thank you for processing my refundEmmanuel and Psalm helped me with my request.
Anonymous Reviewer –
Ade responded faster than I expected, and my issue was resolved immediately. Thanks for doing such a great job!
Anonymous Reviewer –
Frank did a fantastic job trouble shooting my issue and getting me sent on my way and back to the charts!
Anonymous Reviewer –
Really quick, very easy and straight to the point. Service was much appreciated.
Anonymous Reviewer –
Response time for quickly needed questions was pretty good, Ike definitely deserves a promotion for the speedy and clear answers to my questions.
Anonymous Reviewer –
Ottima e celere risposta del supporto MFFShadd ed Emmanuel membri MFF staffDopo che ho acquistato una challenge con la piattaforma sbagliata mi hanno immediatamente chiuso e rimborsato.Ottima esperienza
Anonymous Reviewer –
It always a pleasure receiving help from Emmanuel, The issue was resolved within the hour after reaching out to support. I decided to reset my account, I was having logging it. Emmanuel was truly helpful and his response time was quick
Anonymous Reviewer –
Fast, efficient and dedicated care in the hands of Michael
Anonymous Reviewer –
Nathan helped me out very quickly.Great Customer service
Anonymous Reviewer –
@Hannah, gracias por tu increÃble ayuda. MFFU tiene un servicio al cliente excepcional; incluso en fin de semana, resolvieron mi problema cuando nadie más estaba disponible. ¡Realmente lo aprecio!
Anonymous Reviewer –
amazing help from Ade!
Anonymous Reviewer –
Great response time from customer service. Ike helped me in getting reconnected back to trading swiftly.
Anonymous Reviewer –
I was having issues verifing my account and they helped me with 10 minutes. super quick and effective!
Anonymous Reviewer –
la atencion de soporte es muy rapida y sincera en menos de 30 minutos logre solucionar mi problema
Anonymous Reviewer –
Best firm.Fast & compassionate support!Stephanie helped me solve my problem in minutes..Can highly recommend for anyone looking for a beginner- & scaling friendly prop firm. 10/10
Anonymous Reviewer –
Had a fast customer support Yasser, guided me through the process
Anonymous Reviewer –
Amazing response
Anonymous Reviewer –
So far so good. Pay out is very very quick and support(pratap) was amazing as well
Anonymous Reviewer –
So damn legit, these guys go an extra step to make sure your problems are settled.. I got my issue solved during a weekend when everyones on a break, love the customer support MFFU is offering.. @Frank, i legit appreciate the help you given me..Thank you
Anonymous Reviewer –
Helpful support yet again from Ike!
Anonymous Reviewer –
Davi and Hannah assisted me with getting my account squared away so I could purchase more evaluations. They were extremely helpful and polite as well. MyFundedFutures has the best customer service by far. I’ve said this for months and I will continue to say this because i have never had a bad experience!
Anonymous Reviewer –
Skynyrd helped me through something that I thought would be the end the customer service is impeccable.
Anonymous Reviewer –
Skynyrd Was very patient and descriptive with me as I had many questions about the different payout rules for different account levels. I was afraid that I was being a pest, but Skynyrd never made me feel like I was annoying them like some of the support agents I have dealt with in the past. Please give Skynyrd a raise! Truly went above and beyond to ease my mind.
Anonymous Reviewer –
Skynyrd was really helpful with assisting me today. Clarification was provided and now I am ready to continue trading with better understanding of the rules and practices. Thank you!
Anonymous Reviewer –
Have had experiences with both Hannah and Psalm and they were quick and helped with issues I was having. Overall good customer service and rules regarding accounts
Anonymous Reviewer –
I love this company, they have a great dashboard and a wonderfull customer service, Shadd was very kind and professional when I need help this time
Anonymous Reviewer –
Emmanuel was able to correct my issue in a timely manner and was very efficient in responding!
Anonymous Reviewer –
The support really helpful and fast response. They answe my question right in the bullet. Thanks to Ike for helping me.