i had an issue activating a sim account. the first agent was not able to assist me but Sony was on point. withing 2 minutes, it was rectified.
Rated 2 out of 5
Anonymous Reviewer –
Was happy at the onset, however, they decided to ban me for something I never did. They alleged that I used the same device to access two separate MFFU accounts, which never happened. For “privacy reasons” they said they couldn’t tell me who the other user was when I asked. To this day I have no clue what happened, but to me it seems like they wanted to keep me from getting payouts, as it happened the day after I withdrew. Having no ability to escalate or challenge the allegation is ridiculous. I wouldn’t recommend going with them when there are better options. Yes the rules are easier and they are at a good price point, but if you want to truly build a future and relationship with a firm, this isn’t it.
Rated 5 out of 5
Anonymous Reviewer –
GREAT customer service I was helped out by Stephanie
Rated 5 out of 5
Anonymous Reviewer –
Emmanuel is a knowledgeable agent, prompt response, fixed my problem, thanks, I’m happy
Rated 5 out of 5
Anonymous Reviewer –
Great support and solved my issue quickly and promptly. Nathan was a great help so thanks again.
Rated 5 out of 5
Anonymous Reviewer –
I have never had this great of support from any other prop firm in the space. Nathan from MFF really showed why they are the best prop firm and how much they care for us traders. The issue could have cause me to forfeit all I had but he acknowledged what was wrong and fixed it like no other firm would. I am super grateful to be trading with this amazing prop firm and cant wait for the success waiting to be achieved.
Rated 5 out of 5
Anonymous Reviewer –
Excellent service. Went out of their way for a mistake I made.
Rated 5 out of 5
Anonymous Reviewer –
Skynyrd is an amazing person, Skynyrd assisted me with my inquiry and find out a way to solve my query.
Rated 5 out of 5
Anonymous Reviewer –
My experience was excellent! Skynyrd helped me a lot with my doubts about payments since I was requesting my first payout, and wow! It was incredibly clear and fast!MFFU, YOU ARE THE BEST!
Rated 1 out of 5
Anonymous Reviewer –
Me fue mal hoy mi cuenta la cerré con un profit de 3144usd y cerré todo para evitar problemas de tardes fantasma o que quedarán abiertos. A las dos me llegan diciendo que había quemado la cuenta cosa que no me explico como sabien que el límite de perdida diaria es de 1200 usd osea que para quemarla tenía que hacer dos días en pérdida. Y escribo a soporte y me dicen que no ahí nada que hacer que esa operación de menos 5000 USD no saben si fui yo o de dónde salió pero que se quemó y sigo sin entender sabiendo que el límite de perdida es 1200 USD y yo cerré hoy el día operativo con 3144usd.
Rated 5 out of 5
Anonymous Reviewer –
Emanuel reassured me and provided amazing service
Rated 5 out of 5
Anonymous Reviewer –
Frank was very helpful and got all my issues resolved quickly.
Rated 5 out of 5
Anonymous Reviewer –
Very helpful and explained issues really well.
Rated 5 out of 5
Anonymous Reviewer –
Give to Nathan a medal. He deserve it!!
Rated 5 out of 5
Anonymous Reviewer –
Emanuel, Shad you were great, thank you for all the support and for the quick resolution of my problem, thank you My Funded Futures, we will continue to support you all together
Rated 5 out of 5
Anonymous Reviewer –
Akhi is the best! my funded futures is my brilliant futures!
Rated 5 out of 5
Anonymous Reviewer –
Best experience ever, Not only the programs offers, but most importantly the customer service is good, I want thank Kolade, an agent that i’ve came accros & help me so much,
Rated 5 out of 5
Anonymous Reviewer –
Thank you Nathan he resolved my issue and was able very professional and responsive
Rated 5 out of 5
Anonymous Reviewer –
the responce was fast and practical compared to other fundings companies
Rated 5 out of 5
Anonymous Reviewer –
Skynyrd was very helpfull with my problem of changing my email even though i was no in time to answer the questions, y wasnt home
Rated 1 out of 5
Anonymous Reviewer –
I have been taking them for a long time and I have also received realizations, recently I accumulated a very heavy and successful expert portfolio, and they found a small section of a general offense and deleted my entire account. This is a one time mistake. They weren’t even ready to talk. They are extreme in using the rules when it suits them. As long as I bought bags it didn’t bother them, only when it got close to the sale they decided to enforce.
Rated 5 out of 5
Anonymous Reviewer –
Hanna gave the best customer service it I’ve ever had. Definitely put me at ease about this proper. I recommend it, I trust it. I will be making a TikTok video promoting it. There’s lots of other firms that are not great, but this is great.
Rated 5 out of 5
Anonymous Reviewer –
I’m grateful this prop firm exists, I love the expert accounts, you can take out profits above buffer without payout caps unlike other firms! The support is always great! Emmanuel did a wonderful job helping me today! Thank you to the CEO, you are truly competing with all the other firms in this space!
Rated 5 out of 5
Anonymous Reviewer –
The team was very attentive and quick to respond. Upstanding company overall.
Rated 4 out of 5
Anonymous Reviewer –
Team Lead Nathan, came through for me and helped clear a platform issue I’d been having this week. He’s professional and understanding which is literally equal to my satisfaction of the issue being resolved. A very “Chill Guy” 😂🤝. Most definitely a LEAD-er. It’s great to work with like minded leaders within the company. I’m more than grateful.
Rated 5 out of 5
Anonymous Reviewer –
They really helping me and answer my questions and one of the support team is Stephanie thank you for your help and I hope they always stay like this and more
Rated 5 out of 5
Anonymous Reviewer –
They helped me with every question i had and i fully understand now. Thanks Pilot!!!
Rated 1 out of 5
Anonymous Reviewer –
I am very disappointed . I got timed out from discord because I am asking them to pay me everyday . I requested pay out but instead of them paying me they liquidated my 3 funded accounts + starter plus . You can’t treat people this way . Time to pay . Then don’t delay. It’s a pity I trusted this prop film
Rated 5 out of 5
Anonymous Reviewer –
I had an issue with ninjatrader platform, which led into losing an evaluation. (part of it is on me too)I explained what happened so they can check it. They came back with a really unexpected answer, free reset.I feel a really long relationship with MFF.Thanks to ADE and HANNAH for your patience and understanding. Great people!!
Rated 5 out of 5
Anonymous Reviewer –
Very communicative
Rated 5 out of 5
Anonymous Reviewer –
Respondieron todas mis dudas, de manera rápida, tenia pensado usar el traductor para hablar con soporte pero ellos me escribieron en español para poder resolver mis dudas, además de que me mando las ligas donde se me explicaba todo. La persona que me atendió se llama Rodolfo.
Rated 5 out of 5
Anonymous Reviewer –
Very good service and fast, thank you.
Rated 5 out of 5
Anonymous Reviewer –
Nathan from Lead Support was extremely helpful in addressing my concern and finding a solution. I appreciate his understanding, empathy, and assistance. I’ll make sure to follow the news guidelines more closely
Rated 5 out of 5
Anonymous Reviewer –
Very fast chat response! The best company until now
Rated 5 out of 5
Anonymous Reviewer –
I had a query about something regarding my account and Emmanuel, part of the customer service help team, was very quick to respond and very helpfulthank you!
Rated 5 out of 5
Anonymous Reviewer –
Davi a répondu avec efficacité et rapidité à ma demande, merci à lui!Francoise
Rated 5 out of 5
Anonymous Reviewer –
Ade was honestly the best help I’ve had thus far. Great support
Rated 1 out of 5
Anonymous Reviewer –
Super superbad service. They closed my fundedaccount in profit for nothing. They said i traded during news. Totally not possible. Closed the trade before the news. Looks like they dont want to payout. Never again for me !!! Customer service has a reply which is really not human. They f*ckin@ just don’t care. Miracle. What a joke, change that in Disaster.
Rated 5 out of 5
Anonymous Reviewer –
Responden rápido y están muy atentos
Rated 5 out of 5
Anonymous Reviewer –
MFF is I think the most legit prop firm out there, both with their rules and also their payouts. Look up payout junction.I have had accounts with them, and have had supprt needs here and there. I can say their customer support is really helpful, you have access to them all day night long. They are there to help. Hannah is one of those. She helped me with a case which was purely out of my control. if you want to give futures trading a try, consider MFF before going to any other firms. You wont regret. Plus their pricing is just one of the most fair ones.
Rated 5 out of 5
Anonymous Reviewer –
Ade was helpful
Rated 5 out of 5
Anonymous Reviewer –
Akhi the goat once we started chatting the issue was fixed right away no issues no need for extra bs homie is legit Akhi woooo
Rated 5 out of 5
Anonymous Reviewer –
I want to say that KOLADE (head of support) was amazingly helpful and professional when it came to solve a issue/bug with one of my accounts. It wasnt an easy task, but it was solved with an amazing time response and professionalism.
Rated 5 out of 5
Anonymous Reviewer –
Psalm Customer Service was over the Top! He answers quickly and solve your issues.
Rated 5 out of 5
Anonymous Reviewer –
Great and reliable service!Stephanie helped me with the issue I had very Professionally and with quick responses. Thanks Stephanie for your time and effort.Reuben
Rated 5 out of 5
Anonymous Reviewer –
Super pleased with MFFU.Good prices, amazing customer service, actually pay out unlike other prop firms.A great person named Pilot really helped me with an issue I had through customer service, would recommend 10/10
Rated 5 out of 5
Anonymous Reviewer –
I had as issue but it was solved real fast… customer service representative ( SONY) was helpful.Thank you
Rated 5 out of 5
Anonymous Reviewer –
It was clear and concise, thanks to Stephany.
Rated 5 out of 5
Anonymous Reviewer –
Murphy was great help and very prompt with assisting me with getting my account started. Thank you !
Rated 5 out of 5
Anonymous Reviewer –
Pilot was exceptional for customer support. I opened a ticket and the issue was resolved almost immediately.
Anonymous Reviewer –
i had an issue activating a sim account. the first agent was not able to assist me but Sony was on point. withing 2 minutes, it was rectified.
Anonymous Reviewer –
Was happy at the onset, however, they decided to ban me for something I never did. They alleged that I used the same device to access two separate MFFU accounts, which never happened. For “privacy reasons” they said they couldn’t tell me who the other user was when I asked. To this day I have no clue what happened, but to me it seems like they wanted to keep me from getting payouts, as it happened the day after I withdrew. Having no ability to escalate or challenge the allegation is ridiculous. I wouldn’t recommend going with them when there are better options. Yes the rules are easier and they are at a good price point, but if you want to truly build a future and relationship with a firm, this isn’t it.
Anonymous Reviewer –
GREAT customer service I was helped out by Stephanie
Anonymous Reviewer –
Emmanuel is a knowledgeable agent, prompt response, fixed my problem, thanks, I’m happy
Anonymous Reviewer –
Great support and solved my issue quickly and promptly. Nathan was a great help so thanks again.
Anonymous Reviewer –
I have never had this great of support from any other prop firm in the space. Nathan from MFF really showed why they are the best prop firm and how much they care for us traders. The issue could have cause me to forfeit all I had but he acknowledged what was wrong and fixed it like no other firm would. I am super grateful to be trading with this amazing prop firm and cant wait for the success waiting to be achieved.
Anonymous Reviewer –
Excellent service. Went out of their way for a mistake I made.
Anonymous Reviewer –
Skynyrd is an amazing person, Skynyrd assisted me with my inquiry and find out a way to solve my query.
Anonymous Reviewer –
My experience was excellent! Skynyrd helped me a lot with my doubts about payments since I was requesting my first payout, and wow! It was incredibly clear and fast!MFFU, YOU ARE THE BEST!
Anonymous Reviewer –
Me fue mal hoy mi cuenta la cerré con un profit de 3144usd y cerré todo para evitar problemas de tardes fantasma o que quedarán abiertos. A las dos me llegan diciendo que había quemado la cuenta cosa que no me explico como sabien que el límite de perdida diaria es de 1200 usd osea que para quemarla tenía que hacer dos días en pérdida. Y escribo a soporte y me dicen que no ahí nada que hacer que esa operación de menos 5000 USD no saben si fui yo o de dónde salió pero que se quemó y sigo sin entender sabiendo que el límite de perdida es 1200 USD y yo cerré hoy el día operativo con 3144usd.
Anonymous Reviewer –
Emanuel reassured me and provided amazing service
Anonymous Reviewer –
Frank was very helpful and got all my issues resolved quickly.
Anonymous Reviewer –
Very helpful and explained issues really well.
Anonymous Reviewer –
Give to Nathan a medal. He deserve it!!
Anonymous Reviewer –
Emanuel, Shad you were great, thank you for all the support and for the quick resolution of my problem, thank you My Funded Futures, we will continue to support you all together
Anonymous Reviewer –
Akhi is the best! my funded futures is my brilliant futures!
Anonymous Reviewer –
Best experience ever, Not only the programs offers, but most importantly the customer service is good, I want thank Kolade, an agent that i’ve came accros & help me so much,
Anonymous Reviewer –
Thank you Nathan he resolved my issue and was able very professional and responsive
Anonymous Reviewer –
the responce was fast and practical compared to other fundings companies
Anonymous Reviewer –
Skynyrd was very helpfull with my problem of changing my email even though i was no in time to answer the questions, y wasnt home
Anonymous Reviewer –
I have been taking them for a long time and I have also received realizations, recently I accumulated a very heavy and successful expert portfolio, and they found a small section of a general offense and deleted my entire account. This is a one time mistake. They weren’t even ready to talk. They are extreme in using the rules when it suits them. As long as I bought bags it didn’t bother them, only when it got close to the sale they decided to enforce.
Anonymous Reviewer –
Hanna gave the best customer service it I’ve ever had. Definitely put me at ease about this proper. I recommend it, I trust it. I will be making a TikTok video promoting it. There’s lots of other firms that are not great, but this is great.
Anonymous Reviewer –
I’m grateful this prop firm exists, I love the expert accounts, you can take out profits above buffer without payout caps unlike other firms! The support is always great! Emmanuel did a wonderful job helping me today! Thank you to the CEO, you are truly competing with all the other firms in this space!
Anonymous Reviewer –
The team was very attentive and quick to respond. Upstanding company overall.
Anonymous Reviewer –
Team Lead Nathan, came through for me and helped clear a platform issue I’d been having this week. He’s professional and understanding which is literally equal to my satisfaction of the issue being resolved. A very “Chill Guy” 😂🤝. Most definitely a LEAD-er. It’s great to work with like minded leaders within the company. I’m more than grateful.
Anonymous Reviewer –
They really helping me and answer my questions and one of the support team is Stephanie thank you for your help and I hope they always stay like this and more
Anonymous Reviewer –
They helped me with every question i had and i fully understand now. Thanks Pilot!!!
Anonymous Reviewer –
I am very disappointed . I got timed out from discord because I am asking them to pay me everyday . I requested pay out but instead of them paying me they liquidated my 3 funded accounts + starter plus . You can’t treat people this way . Time to pay . Then don’t delay. It’s a pity I trusted this prop film
Anonymous Reviewer –
I had an issue with ninjatrader platform, which led into losing an evaluation. (part of it is on me too)I explained what happened so they can check it. They came back with a really unexpected answer, free reset.I feel a really long relationship with MFF.Thanks to ADE and HANNAH for your patience and understanding. Great people!!
Anonymous Reviewer –
Very communicative
Anonymous Reviewer –
Respondieron todas mis dudas, de manera rápida, tenia pensado usar el traductor para hablar con soporte pero ellos me escribieron en español para poder resolver mis dudas, además de que me mando las ligas donde se me explicaba todo. La persona que me atendió se llama Rodolfo.
Anonymous Reviewer –
Very good service and fast, thank you.
Anonymous Reviewer –
Nathan from Lead Support was extremely helpful in addressing my concern and finding a solution. I appreciate his understanding, empathy, and assistance. I’ll make sure to follow the news guidelines more closely
Anonymous Reviewer –
Very fast chat response! The best company until now
Anonymous Reviewer –
I had a query about something regarding my account and Emmanuel, part of the customer service help team, was very quick to respond and very helpfulthank you!
Anonymous Reviewer –
Davi a répondu avec efficacité et rapidité à ma demande, merci à lui!Francoise
Anonymous Reviewer –
Ade was honestly the best help I’ve had thus far. Great support
Anonymous Reviewer –
Super superbad service. They closed my fundedaccount in profit for nothing. They said i traded during news. Totally not possible. Closed the trade before the news. Looks like they dont want to payout. Never again for me !!! Customer service has a reply which is really not human. They f*ckin@ just don’t care. Miracle. What a joke, change that in Disaster.
Anonymous Reviewer –
Responden rápido y están muy atentos
Anonymous Reviewer –
MFF is I think the most legit prop firm out there, both with their rules and also their payouts. Look up payout junction.I have had accounts with them, and have had supprt needs here and there. I can say their customer support is really helpful, you have access to them all day night long. They are there to help. Hannah is one of those. She helped me with a case which was purely out of my control. if you want to give futures trading a try, consider MFF before going to any other firms. You wont regret. Plus their pricing is just one of the most fair ones.
Anonymous Reviewer –
Ade was helpful
Anonymous Reviewer –
Akhi the goat once we started chatting the issue was fixed right away no issues no need for extra bs homie is legit Akhi woooo
Anonymous Reviewer –
I want to say that KOLADE (head of support) was amazingly helpful and professional when it came to solve a issue/bug with one of my accounts. It wasnt an easy task, but it was solved with an amazing time response and professionalism.
Anonymous Reviewer –
Psalm Customer Service was over the Top! He answers quickly and solve your issues.
Anonymous Reviewer –
Great and reliable service!Stephanie helped me with the issue I had very Professionally and with quick responses. Thanks Stephanie for your time and effort.Reuben
Anonymous Reviewer –
Super pleased with MFFU.Good prices, amazing customer service, actually pay out unlike other prop firms.A great person named Pilot really helped me with an issue I had through customer service, would recommend 10/10
Anonymous Reviewer –
I had as issue but it was solved real fast… customer service representative ( SONY) was helpful.Thank you
Anonymous Reviewer –
It was clear and concise, thanks to Stephany.
Anonymous Reviewer –
Murphy was great help and very prompt with assisting me with getting my account started. Thank you !
Anonymous Reviewer –
Pilot was exceptional for customer support. I opened a ticket and the issue was resolved almost immediately.